Privacy Policy | Palnect

Data We Collect

Account Information

When you create a Palnect account, we collect: email address, full name, school/institution, department, and year of study. This information is essential for verifying your identity and personalizing your experience.

Usage Data

We collect information about how you interact with our platform, including pages visited, features used, resources accessed, time spent on pages, and mentorship activities. This helps us understand user behavior and improve our services.

Payment Information

Payment data including credit card information is processed by Paystack and is not stored directly by Palnect. We only store transaction records and payment status information for billing purposes.

Uploaded Files

Any PDF resources, documents, or files you upload to Palnect are stored securely on our servers. We retain these files to provide platform services and allow other users to access shared resources.

How We Use Your Data

Provide Services

Your data is used to create your account, facilitate mentorship connections, process transactions, and deliver all features of the Palnect platform.

AI Personalization & Memory

Palnect’s AI assistant (“Lexi”) may retain limited, user-provided information such as your name, academic field, or study preferences to personalize conversations and improve your experience. This information is only saved when explicitly shared by you during interactions and is not used for profiling, advertising, or shared with third parties.

Platform Improvements

We analyze usage patterns and user behavior through analytics to identify areas for improvement, optimize features, and enhance the overall user experience.

Communications

We send transactional emails including account confirmations, password resets, payment receipts, and important platform updates. We do not send marketing emails without your consent.

Data Protection Statement

We do not sell, trade, or share your personal data with third parties for their marketing purposes. Your privacy is important to us, and we maintain strict data protection standards.

Data Security

Encryption

All data transmitted between your device and our servers is encrypted using HTTPS/TLS protocols. This ensures that your information is protected during transmission and cannot be intercepted.

Secure Storage

Your data is stored in secure databases with industry-standard encryption. Access to databases is restricted to authorized personnel only, and all access is logged and monitored.

Regular Backups

We perform regular automated backups of all user data to prevent loss in case of technical failure. Backup systems are encrypted and stored securely.

Account Control

You can delete your account and associated data at any time by requesting account deletion through your account settings. Upon deletion, we will remove all personal information within 30 days, except where legally required to retain records.

Third-Party Services

Paystack

Payment processing is handled by Paystack. Please review their privacy policy at paystack.com/privacy for information on how they handle your payment data.

Anthropic (AI Processing)

AI-powered features use Anthropic's services for text summarization and analysis. Please review their privacy policy at anthropic.com to understand how your data is processed.

Vercel Hosting

Palnect is hosted on Vercel's infrastructure. Please review their privacy policy at vercel.com/privacy for information on infrastructure-level data handling.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at support@palnect.com